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¾ÅÉ«ÊÓÆµ is concerned with how students are treated, desires to help them understand processes and procedures, and wants to hear and resolve student concerns and grievances. In compliance with the US Department of Education regulations, ¾ÅÉ«ÊÓÆµ has the following policies concerning grievance resolution.

HCU students in online programs/courses who reside outside of the state of Texas should attempt to resolve any issues or complaints with ¾ÅÉ«ÊÓÆµ. The process for filing a grievance is outlined in the Grievance Policy. Students are expected to exhaust these internal Grievance Procedures before seeking resolution externally.

If the grievances are solved unsatisfactorily by the University, the student may file a complaint about ¾ÅÉ«ÊÓÆµ with the student’s state of residence by referring to the following list of state agencies in compliance with federal Department of Education regulations. You may also contact our accrediting agency, .

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
(404) 679-4500

 

SARA Student Complaint Process

Every student deserves a positive educational experience. Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint.

SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.

A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution.